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Acronis True Image WD Edition Software. WD Drive Utilities for Windows. WD Security for Windows. WD Universal Firmware Updater for Windows. Jump to Update USB Controller and WD My Passport Ultra Device Drivers - As such, users can return the external hard drive to Western.
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Or read our to learn how to use this site. Can anybody help me to solve this problem. I recently bought a WD external HD, model elements buzg5000abk-04. It works fine on my pc win7 32bit, but does not work on my laptop win7 64bit. I checked trough device manager and saw that the system recognizes it, but the H drive does not appear.
Tried to reinstall the driver, after some work, computer messaged that the driver exist but due to an error cannot install and messaged “”access is denied””. I checked through WD website to download this driver software, but they had not the downloadable software for this model. Now my question is where should I refer to for this software. Many thanks for your advice. You are correct There is currently no download (software, firmware, or driver) available for this product - And I couldn’t find the manual - Do you know whether or not the unit is 64-bit capable? - On the right side there are some downloads: universal firmware updater, WD SmartWare for Windows, Data LifeGuard Diagnostics, WD SES driver (64-bit) – I don’t know whether or not this will work for you but the computer in question is a 64-bit system “Tried to reinstall the driver” What driver did you try to reinstall?
Was it from the install disc you received with the unit? Have you tried Plug & Play instead of the install disc that came with it (if it did?) - I have a WD Passport Ultra external portable HDD. The first time I installed it I did use the install disc but since then I’ve used Plug & Play on a few other computers without any problems. 1- WPGWPG Yes, I removed the driver and re installed again, but faced with the same error message ' access is denied '. 2-FROZWIRE I do not think that it has anything wrong with USB controller drivers, because any other USB devices works on this computer fine and only this WD external HD does not.
3- CMPTRGY - I am really not sure that this unit is 64bit capable, when I bought it, I assumed it is. However how can I find out this is 64bit capable.there is not anything mentioned on it or on its box. There were no disc or anything else in the box, it was only the WD external HD. Yes I already had downloaded Life Guard Diagnostics, but as I understood, it was only for checking to see if any physical problem or damages exist in the hardware. Since it works fine on my pc 32bit, it shows that there is not any hardware problem. Yes I tried several times to re install the driver, each time the same error message. The driver I tried to re install was the driver the system was showing which was the WD elements driver, and as I said there were no CD along in its box.
Thanks very much for all 3 replies.
Hello, I have a WD 1TB external hard drive, supposed new without documentation. The light comes on and there are soft noises from within, but when I connect to my laptop, the drive is not recognized. There is no USB device acknowledgement of new device found. The drive does not show in the device manager or through My Computer. I am running XP with SP3 on an older Dell Latitude D620. I saw an earlier response that involves modifying the registry, but I am very hesitant to do that because of past registry problems on a different PC. I tried downloading a driver from WD, but it will not install.
I tried that several more times with the same result. I changed the USB cable with no result. It could be that I got suckered on buying a defective drive, but a quick check on Google shows this is a very common problem with WD external drives and there are hundreds of suggested fixes. I am an average user with average technical skills, and this one has me stumped. Any suggestions will be greatly appreciated! Hi, jazzed17 Could you please provide me with the model number of your WD external, so that I can be more specific while trying to help?
You can check in BIOS to see if the drive is recognized there. You mentioned that the installation of the WD drivers failed. Could you give me some more details about that? About those sounds, coming from the drive, could you describe them as sounds from the spinning or is it more like scratching?
I would not suggest you to modify anything on your system before confirming that your drive is working fine. Have you tried the drive on another PC? - here you can find more details about BIOS. Hope this helps.